Privacy Policy
The Westgate Community Association (WCA) is committed to protecting your personal information and your right to privacy. Any personal information provided to the WCA through this website is not collected for any reason other than the uses agreed to by the user.
When you visit our website, purchase memberships or recreation passes, sign up for our digital newsletters or volunteer opportunities, and more generally, use any of our services, we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.
If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@westgatecommunity.ca.
WHAT INFORMATION DO WE COLLECT?
We collect personal information that you provide to us when you purchase memberships or recreation passes, subscribe to our digital newsletter, sign up as a volunteer, register on the Website, or contact us.
The personal information we collect depends on the context of your interactions with us and the Website, and may include:
Contact and Identity Data: Names, phone numbers, email addresses, mailing addresses, and household member details (when purchasing family memberships or passes).
Account Credentials: Usernames, passwords, and contact preferences.
Transaction and Purchase Data: Details regarding community association memberships and recreation passes purchased, purchase history, and billing addresses.
Volunteer Information: Skills, availability, emergency contact details, and areas of interest when you sign up to volunteer with us.
Newsletter Preferences: Your email address and subscription choices for our digital newsletter.
Payment Data: We may collect data necessary to process your payment if you make purchases. All payment data is processed and stored securely by our third-party payment processor (Stripe). You may review their respective privacy notice on their website.
Information automatically collected
Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website.
We automatically collect certain information when you visit, use, or navigate the Website (such as device and usage data, log files, browser types, and operating systems) primarily to maintain the security and operation of our Website and for internal analytics.
HOW DO WE USE YOUR INFORMATION?
We process your information for purposes based on legitimate community interests, the fulfillment of our contract/transactions with you, compliance with legal obligations, and/or your consent.
We use the information we collect or receive for the following specific purposes:
To fulfill membership and recreation pass purchases: To process transactions, issue digital or physical membership cards/passes, and manage facility access or community program eligibility.
To manage digital newsletter subscriptions: To deliver community news, updates, and event notifications to your email inbox (with the option to opt out at any time).
To coordinate volunteer sign-ups: To communicate regarding volunteer shifts, match your skills with community needs, and ensure appropriate on-site safety.
To manage user accounts and profiles: To keep user accounts in working order and facilitate the login process.
To send administrative information: To send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
To protect our Services and enforce terms: For fraud monitoring, keeping our Website safe and secure, and enforcing our association policies.
For internal operations: Data analysis, identifying usage trends, and evaluating our community offerings and website experience.
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
We would only share information with your consent, to comply with laws, to provide you with services (such as payment processing), to protect your rights, or to fulfill community business obligations.
We do not sell, rent, or trade your personal information to third parties. We may share data with trusted third-party service providers who assist us in operating our Website, processing payments, managing membership databases, or sending out our digital newsletter, strictly under contractual obligations to keep your information secure and confidential.
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We may use cookies and other tracking technologies to collect and store your information regarding your preferences and site navigation to improve your user experience.
HOW LONG DO WE KEEP YOUR INFORMATION?
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will retain your membership, pass purchase, and volunteer records only for as long as necessary for administrative, tax, accounting, or legal requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
HOW DO WE KEEP YOUR INFORMATION SAFE?
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, electronic transmissions over the Internet cannot be guaranteed 100% secure, so transmission is at your own risk.
WHAT ARE YOUR PRIVACY RIGHTS?
You have the right to request access to the personal information we collect from you, change that information, or request its deletion. To submit a request, please contact us at info@westgatecommunity.ca. You may review, change, or terminate your account, newsletter subscription, or membership preferences at any time.
Newsletter Unsubscribing: You can unsubscribe from our digital newsletter at any time by clicking the unsubscribe link in the emails we send or by contacting us.
Account & Data Access: You may log into your account settings to update your personal details or contact us directly to request access to or deletion of your data.
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at info@westgatecommunity.ca or by post to:
Westgate Community Association